Shipping Policy
Golden Atelier offers complimentary worldwide shipping on all orders.
Each piece is carefully prepared and inspected before dispatch. Orders are typically processed within 3–4 business days.
Estimated delivery time ranges from 2–4 weeks, depending on product availability, destination, and international customs procedures.
To ensure timely arrival, items within the same order may be shipped separately. Tracking information will be provided once your order has been dispatched.
Delivery timelines are estimates and may vary due to external factors beyond our control, including customs clearance and local carrier operations.
For complete details, please review our full Shipping Policy:https://goldenatelier.com/policies/shipping-policy
Returns Policy
Golden Atelier accepts returns within 10 days of confirmed delivery.
Returned items must be unworn, unused, and in their original packaging, with all tags intact. Items must be in pristine, resalable condition to qualify.
Due to the curated and limited nature of our collections, we encourage clients to review sizing and product details carefully prior to purchase.
In the rare event that you receive a damaged, defective, or incorrect item, please contact our support team promptly with clear documentation. Our team will assess the case and arrange an appropriate resolution.
Golden Atelier reserves the right to decline returns that do not meet the above criteria.
For full policy details, please review our complete Return & Refund Policy:https://goldenatelier.com/policies/refund-policy
The Golden Atelier Experience
Every order is prepared with precision and care.
We operate through a curated international production and fulfilment network, allowing us to release limited collections without excess inventory. This ensures considered design, refined execution, and fair pricing integrity.
Shopping Protection
SSL-secured checkout
Verified payment protection
Real-time order tracking
10-day return eligibility on approved items
Client Care
For assistance, contact:
https://goldenatelier.com/pages/contact-us
Size & Fit
Golden Atelier provides international size conversion guidance for apparel and footwear. Fit may vary depending on silhouette, materials, and construction.
For detailed measurements — including clothing, shoes, and bag dimensions — please refer to our complete Size Guide.
If you are between sizes or require tailored guidance, our Client Care team is available to assist.
[View Full Size Guide-https://goldenatelier.com/pages/size-fit-guide-for-clothing-shoes-accessories]
Care Guide
Each Golden Atelier piece is designed with attention to fabric, structure, and finish. Proper care preserves its form, color, and longevity.
We recommend gentle washing in cold water or professional care for delicate fabrics. Avoid bleach and harsh detergents. Air drying is preferred to maintain shape and integrity.
Use low to medium heat when ironing. For refined fabrics such as silk or chiffon, use a pressing cloth or a garment steamer.
Structured garments should be hung on supportive hangers, while knitwear and stretch fabrics are best stored folded to maintain their silhouette.
For fabric-specific instructions, please refer to the care label inside each garment or visit our complete Care Guide.
[View Full Care Guide-https://goldenatelier.com/pages/care-instructions-for-clothing-bags-shoes]
