Shipping policy

Last updated: June 22, 2025

This Shipping Policy outlines how and when your order will be processed, shipped, and delivered when you shop at Golden Atelier, a brand owned and operated by Cosmilane LLC, 30 N Gould St STE R, Sheridan, WY 82801, USA.

By placing an order on https://goldenatelier.com, you agree to the terms outlined below.

1. Is Shipping Free?

Yes — we offer FREE shipping on all products, regardless of order size or destination.

2. What Is the Processing Time?

  • Processing time refers to the time we need to prepare and dispatch your order.

  • Orders are typically processed within 3–4 business days of receipt.

  • Processing time may vary slightly depending on product availability, holidays, or special campaigns.

3. What Is the Shipping Time?

  • Shipping time begins after your order has been processed and dispatched.

  • Our products are shipped from multiple domestic and international warehouses.

  • Estimated delivery times: 10–20 business days

4. Why Did My Order Arrive in Multiple Packages?

Your order may be split into multiple shipments if:

  • Products are stored at different warehouses

  • Some items are temporarily backordered or restocked from different sources

We ship items as soon as they're available to avoid delays — this may result in packages arriving on different days.

5. How Do I Track My Order?

Once your package is dispatched:

  • You’ll receive a tracking number or tracking link via email

  • Please allow 2–5 days for the tracking data to update

  • You can track the shipment through the courier website or a third-party tracking tool

6. Can I Cancel My Order?

  • You can request cancellation within 24 hours of placing your order by emailing:
    📧 goldenatelierofficial@gmail.com

  • After 24 hours:

    • Orders may have already entered processing or shipment stages

    • If the item hasn’t shipped, we’ll try to cancel it — but we cannot guarantee cancellation

    • Once an order is shipped, it cannot be cancelled and must instead be returned upon delivery

7. What If My Order Is Delayed, Stuck, or Lost?

  • All orders are shipped with insured tracking

  • If your order is:

    • Delayed at customs

    • Returned to sender

    • Lost in transit

…we will either reship your order (if stock is available) or issue a full refund once the original package is returned or declared lost by the carrier.

Please note: We are not liable for shipping delays caused by weather, holidays, or uncontrollable logistics issues.

8. Will I Be Charged Customs Duties or Import Taxes?

  • All product prices shown on our website are tax-free in USD

  • Depending on your country, you may be responsible for local:

    • VAT (Value Added Tax)

    • Import duties

    • Customs fees

These charges are not included in the product price or shipping cost and must be paid upon receipt of your package. Check with your local customs office for more information.

Golden Atelier is not responsible for:

  • Customs delays

  • Additional charges imposed by your country

9. Important Notes

  • We do not ship to P.O. Boxes or military addresses at this time.

  • Please double-check your shipping address. We are not responsible for lost items due to incorrect addresses submitted during checkout.

  • In rare cases, deliveries may be impacted by global shipping congestion, local postal issues, or unforeseen events.

10. Contact Information

For shipping-related questions or support, please contact us:

goldenatelierofficial@gmail.com
Cosmilane LLC
30 N Gould St STE R, Sheridan, WY 82801, USA
🕒 Mon–Sat | 10 AM – 6 PM IST