This page answers the most common questions about ordering, shipping, returns, and product information.
- All
- PAYMENTS & SHIPPING
- CANCELLATIONS, RETURNS & REFUNDS
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
PAYMENTS & SHIPPING
We currently accept secure payments via PayPal. Additional payment options may be introduced over time.
Yes. We offer free shipping on all orders, with no minimum purchase required.
Orders are typically processed within 3–4 business days. Some curated or made-to-order items may require additional preparation time.
Delivery typically takes 10–20 business days after dispatch, depending on your location and logistics conditions. Tracking details will be shared once your order is shipped.
Items may ship separately if they are sourced from different warehouses or become available at different times. This allows us to deliver your order more efficiently without unnecessary delays.
Once your order is dispatched, you will receive a tracking link via email. Tracking updates may take 2–5 business days to reflect movement.
All shipments include tracking. If your order is significantly delayed, lost, or returned, we will review the case and either: Reship the item (subject to availability), or Issue a refund once confirmed by the carrier
CANCELLATIONS, RETURNS & REFUNDS
Orders can be cancelled within 24 hours of placement. After this period, cancellation may not be possible if processing has begun. In such cases, the item can be returned after delivery.
We accept returns within 10 days of delivery for eligible items, provided they are unused, unaltered, and in original packaging. Made-to-order garments: These are produced specifically for you and are only eligible for return in case of defects or quality issues.
If the return is due to our error or a defective item, we will cover or arrange return shipping Otherwise, return shipping costs are the customer’s responsibility
Email us at goldenatelierofficial@gmail.com , with your order number and reason for return. We will provide the correct return instructions. Please do not send items back without prior approval.
Once your return is received and inspected, we will notify you. If approved, the refund will be issued to your original payment method. Processing time may vary depending on your payment provider.
Check your bank or PayPal account. Contact your payment provider if needed. If you still need assistance, email us, and we will help track the refund.