We currently accept secure payments via PayPal.
Additional payment options may be introduced over time.
Yes. We offer free shipping on all orders, with no minimum purchase required.
Orders are typically processed within 1–2 business days.
Delivery typically takes 5–8 business days after dispatch, depending on your location and logistics conditions.
Items may ship separately if they are sourced from different warehouses or become available at different times.
This allows us to deliver your order more efficiently without unnecessary delays.
Once your order is dispatched, you will receive a tracking link via email.
Tracking updates may take 2–5 business days to reflect movement.
All shipments include tracking.
If your order is significantly delayed, lost, or returned, we will review the case and either:
- Reship the item (subject to availability), or
- Issue a refund once confirmed by the carrier
Yes. Please email us as soon as possible before your order ships, and we will do our best to cancel it.
Once your order has been dispatched, you can return it free of charge after delivery.
We offer complimentary returns within 14 days of delivery for eligible items. Items must be unworn, unused, unaltered, and in their original packaging with all tags intact.
The following are not eligible for return:
- Made-to-order or custom-sized garments (unless defective or damaged)
- Personalised or customised products
- Intimate or hygiene-sensitive items with broken seals
- Items marked Final Sale or Clearance
We do. Returns at Golden Atelier are complimentary, and we provide a prepaid return label for every approved return. Should you ever need to cover the return shipping cost upfront, we will reimburse it in full along with your product refund once your item is received.
Email us at goldenatelierofficial@gmail.com within 14 days of delivery, or use the "Withdraw from contract" button on our website. Please include your order number and the item(s) you wish to return. Sharing a reason is optional, but it helps us improve.
We will reply within 2–3 business days with your prepaid return label and instructions.
Please do not send items back without prior approval.
Once your return is received and inspected, we will notify you of the outcome within 5–7 business days.
Approved refunds are issued to your original payment method within 14 days of us receiving the item. Processing time may vary depending on your payment provider.
- Check your bank or PayPal account
- Contact your payment provider if needed
If you still need assistance, email us, and we will help track the refund.